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Allow 1–3 business days for order processing, then 2–7 business days for shipping. These are separate stages, not a promise of delivery within 2–7 days of ordering.

US orders of $39.99 or more qualify for free standard shipping. Standard shipping below this threshold and Express shipping are charged separately; available rates appear at checkout.

The original return policy allows a return request within 30 days of receiving the product. Items must be unused, in their original condition and packaging, with a receipt or other proof of purchase.

For customer-initiated returns, the customer pays return shipping. If BESTEK is responsible for a damaged or incorrect item, the customer does not bear that return shipping cost. No restocking fee applies.

Email support@bestekdirect.com for the approved return address before sending anything back. Refund approval follows receipt and inspection; approved refunds go to the original payment method. Posting time depends on the payment provider.

Cancellation is available before production or dispatch; orders already shipped cannot be cancelled. Marketplace purchases should follow the purchase platform's return process.

Read the return policy

BESTEK's original warranty table lists the following periods. Check your exact model and purchase channel when requesting service.

Power inverters

18 months

Surge protectors & power strips

18 months

Travel converter adapters

18 months

M-Care electric toothbrush

24 months

Other products

12 months

For quality-related issues within the warranty period, provide your order number, purchase channel, model number, a description of the fault and supporting photos or videos. BESTEK assesses the claim before arranging a remedy.

Exclusions include insufficient purchase evidence, expired coverage, lost or stolen items, unauthorized sellers or repairs, misuse and external damage. Non-quality issues after the initial return period are not covered. International returns and some other cases can incur shipping costs; obtain instructions before returning a product.

Warranty extensions require the original registration process; they are not automatic. This manufacturer warranty does not replace applicable statutory rights.

Read warranty terms